Homeowners

We will be happy to assist you at every stage of your proposed project, from the first enquiry to the end of the installation. We will do our best to make this process as easy and clear as possible. We will provide you with clear and transparent information about our products, technical details, purchase procedure and anything that may be useful to you while ordering your new windows or doors. There are no hidden costs, our quotation is clear and precise.That is one of the reasons why so many of our customers come back to us and recommend us as trusty and professional window and door suppliers.

The process stages you can expect your project to follow with us are set out below.

Enquiry

Please send us an email with rough measurements and requirements or simply call us if you would like to make an enquiry. Our frienldy sales team will be delighted to take you through the process and advice accordingly. We are happy to provide you with some sample windows to help you choose the most suitable product for you. We will be able to prepare an estimaed quotation within just a few days based on the details you give us.

Consultation

All our products are made to measure therfore it is always best to meet and discuss what is best for your project and mesaure acurately what needs to be replaced or fitted. We are happy to deal and discuss all queries with homeowners, developers, architects, project managers, builders, contractors, designers or anyone involved in the project.

In order to meet your expectations we provide the following consulting areas:

  • Proffesional advice on product specification and features relevant to your property
  • On site detailed measurement
  • Guidance on building regulations (if needed decumentation for local authorities)

Please remember that our services are absolutely free of charge.

Quotation

After the consultation we are able to prepare an exact quotation for the products that were defined and measured during our meeting. Our quotation is clear and there are no hidden cost involved.

Order

At this stage if you decide to proceed an order with us we will once again confirm all the details in regards to the goods and service you wish us to supply. You wil received detailed documentation for your approval. Once you are happy with all the details we are ready to place your order.

Delivery

We will discuss with you the most suitable and convinient date for the goods to be delivered and installed.

Installation

We always arrange the installation with our clients as conveniente and smooth as possible and adjust our installation teams to clients time schedule. Our fitting teams are highly experienced and aware about the product, regulations and represent highest customer service.

Aftercare & Window Treatment Guide

After your project is finished we will provide to our clients the technical documentation, warranties and window treatment guide to bring our clients necessary knowledge and maintanance free years of enjoying Pane & Simple windows and doors. All our products are covered with 10 years guarantee.

Customer Feedback and Review

We would be delighted to hear from you about our products and services. We kindly ask our customers to write their feedback on our web page.

Tell a Friend

Over 40% of our new customers come to us through referals from happy clients. We would like to thank all of you as this makes us proud that our product and service is worth spreading the word.

To provide supply & fit service that meets highest requirements, we have been developing a network of approved business partners across the UK, all selected for their capabilities in delivering a service that matches the quality of our products.

We can provide a supply only service, giving you the confidence that the prouduct will meet your exact specification.